August 31, 2022

Emergency Maintenance Process for Tenants

A guide to help tenants understand what we consider emergency maintenance and how we handle it

Emergency Maintenance Requests

If you have an emergency maintenance request, call our maintenance line at 734-800-8331. Our Emergency Maintenance Line is answered 24-hours a day, 7-days a week.

We consider active flooding, sewer backups, and heat or water not working to all be emergencies. We are immediately alerted on multiple fronts when an emergency maintenance request has come in and someone will get back to you within 15-30 minutes.

In addition to calling, we also request that you submit a ticket online via your Resident Portal.

Fire Emergencies

If you are experiencing a fire emergency, please call 911.

Gas Leaks

If you smell gas, then call our emergency maintenance line. After speaking with you, our team may instruct you to call DTE's Natural Gas Hotline at 800-947-5000.

Power Outages

If you are experiencing a power outage, please first check the DTE Power Outage Map to see if there is an outage in your area. If there is no reported outage, then kindly reach out to our maintenance team.

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