March 19, 2019

Emergency Maintenance Process for Tenants

A guide to help tenants understand what we consider emergency maintenance and how we handle it

Emergency Maintenance Request

If you have an Emergency Maintenance request, call our office at 734-389-7337. Our emergency maintenance line is answered 24 hours a day, 7 days a week.

After hearing the initial prompts, press 2 to be connected to the Maintenance Line.

If you are experiencing a fire emergency, please call 911. If you are experiencing a power outage please first check the DTE power outage map to see if there is an outage in your area.

We consider active flooding, sewer backup, and heat or water not working to all be emergencies.

We are immediately alerted on multiple fronts when an Emergency Maintenance request has come in and someone will get back to you typically within 15 minutes.

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