March 27, 2019

How To File a Maintenance Request for Tenants

A guide to assist tenants in filing maintenance requests

Maintenance Requests

We understand that at times things in your unit may break or stop working. Our goal is to help you resolve these issues quickly with minimal interruption to your life.

Emergency Maintenance Request

If you have an Emergency Maintenance request, call our office at 734-389-7337. Our emergency maintenance line is answered 24 hours a day, 7 days a week.

After hearing the initial prompts, press 2 to be connected to the Maintenance Line.

If you are experiencing a fire emergency please call 911. If you are experiencing a power outage please first check the DTE power outage map to see if there is an outage in your area.

We consider active flooding, sewer backup, or heat or water not working to all be emergencies.

We are immediately alerted on multiple fronts when an Emergency Maintenance request has come in and someone will get back to you typically within 15 minutes.

General Maintenance Request

The best way to alert us of a General Maintenance request is to file a ticket via the portal. If there are multiple issues please just file one ticket so we can address them at one time.

Once on the portal, click on the “Create Request Button”.

Then, Click the “Maintenance Request Box”.

Fill in the “Request Details” and add as much detail as possible, including photos if you have them. When finished click “submit” at the bottom of the screen to submit the request to us.

After you file a Request

Once we receive your request, we will respond as soon as possible and follow our Maintenance Process to address the concern for you.

We aim to resolve all general maintenance requests within 36 hours. There are times when issues are more complex and may require more intense repairs or bringing in an outside vendor. We will keep you posted on this type of a situation and aim to resolve them as soon as possible.

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