June 25, 2019

Making a Payment on my Account for Tenants

A guide to tenants to make rent payments including the type of payments that we accept.

When is Rent Due?

Rent is due on the payment due date. Recurring monthly rent charges are added to the account 5 days before the beginning of each month. 

For most leases, the due date on the 1st day of the month. Some leases are due on the 15th of the month. Please check your lease and your online lease ledger for your due date.

If you make a payment prior to the rent charge posting to your account you may see a charge on your account called a "prepayment charge". Please read our FAQ Guide to understand more.

Grace Period & Late Fees

We take responding to your inquiries seriously and aim to do so quickly. Similarly, we expect rent to be paid on time.

We offer a 2 day grace period to allow you a few extra days to get your rent payment in. Late fees will be applied after this 2 day grace period. Late fees are due immediately and are considered additional rent under the lease. Partial payment of monthly rent does not stop late fees

If you have a special circumstance and need a few more days to pay your rent, we are definitely willing to work with you! Please reach out to us to let us know what is going on. If we don’t hear from you by the 5th of the month we may begin the eviction process.

Non-Payment and Eviction

If tenants do not pay rent we may begin the eviction process. We take payment of rent on time very seriously and expect tenants to also do so.

Baker Street may also terminate a Lease if tenants are chronically late with rent payments. Chronic late payment is the failure to pay rent by the payment due date on three or more occasions during the lease.

Types of Payment We Accept

Our preference is that all tenants pay rent online through Baker Street - by Automated Clearing Housing (“ACH”) or credit/debit card.

An ACH Payment is a direct deduction from your bank account with no fee.

A credit card payment charges a 3.00% fee.

Check payments have $10 per instance check processing fee. Checks should be mailed to to the address listed on your online renter dashboard and include the $10 processing fee. Baker Street may pass on any fees incurred by the bank, including insufficient funds charge, bounced check fee, etc., if they occur.

Making a Payment on your Dashboard

One-Time Payment

To make a one-time payment, start by entering your credentials to log onto your online account.

  • From the Home page, you will see “You current balance is…” at the top of the page.
  • Next to your balance, you will see an orange “Make a payment” button. You can either click this button, or click “Payments” listed on the side menu.
  • If you went to the “Payments” page, you will see your lease ledger with payment history and charges. From this page, you will click the same orange “Make a payment” button to make a one-time payment.

Once you are on the “Make a payment” page, you will be able to enter to your payment information.

  • The first option is to enter in the amount. You can either select the “current balance” amount or “other,” which allows you to type in the amount that you would like to pay.
  • Next, you will select the “payment method.” You can either select “credit card” or “bank account.” Please note that a credit card will add service fees to your payment, but a direct bank account payment has no fees.

For credit card payments, type in the card information and billing information below.

  • Double check your entry, as errors will not allow the payment to go through. At the end, there is a box you can select that saves your credit card information, so you can skip this step next time.
  • The last step is to select the date you would like your payment to go through.

For bank account payments, first select the type of account (checking or savings).

  • Next, type in your name and account information. If you are unsure what the “routing number” and “account number” is, hover over the “?” symbol to see where each number is located on a check. At the end, there is a box you can select that saves your bank account information, so you can skip this step next time. The last step is to select the date you would like your payment to go through.
  • Click “Next” to confirm and finish.
Set Up Auto-Payment

To set up an auto-payment, start by entering your credentials to log onto your online account.

  • From the Home page, you will see “You current balance is…” at the top of the page.
  • Next to your balance, you will see an orange “Make payment” button and a white “Set up autopay” button. You can either click the white “Set up autopay” button, or click “Payments” listed on the side menu.
  • If you went to the “Payments” page, you will see your lease ledger with payment history and charges. From this page, you will click the same white “Set up autopay” button to set up an auto-payment.

Once you are on the “Set up autopay” page, you will be able to enter to your payment information.

  • The first option is to enter in the amount. Type in the amount that you would like to auto-pay.
  • Next, you will notice you can only enter in auto-payments from a bank account. If you would like to pay by credit card, you will have to enter in a one-time payment. There are no fees for payments directly through a bank account.

Next, select the type of account (checking or savings).

  • Next, type in your name and account information. If you are unsure what the “routing number” and “account number” is, hover over the “?” symbol to see where each number is located on a check.
  • At the end, there is a box you can select that saves your bank account information, so you can skip this step if you need to make additional payments.
  • The last step is to select the date you would like your auto-payment to go through. You will also be able to select a frequency.
  • Click “Next” to confirm and finish.

Additional Questions?

Please visit our FAQ document to help answer questions regarding making payments or understanding your lease ledger.

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